FAQs

All online credit card transactions performed on this site are secured through an SSL encryption system in place to protect personal data and payment information. For more information, please visit our Terms and Service.

How can I verify that my order is confirmed?

If the order has been made correctly and is confirmed, you will be automatically redirected to the confirmation page where you will find your order number. You will also receive an email with all the details.

When can I expect my order after it's placed?

All orders are processed within 3 business days. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

Deliveries may experience slight delays because of the COVID-19 pandemic. We are doing our best to ensure the expected delivery time. However, delivery times may be longer.

If you have any questions, please contact our Customer Service team at customer-service@yachtbasins.store Thank you for your understanding.

How do I return items?

All items must be returned within 30 days. Customers can return items within 30 days to request a return.

Gift cards are not eligible for returns. Once a gift card is purchased, it cannot be canceled or refunded. Purchases made with gift cards are eligible for exchange or store credit only.

To start the return process please include your order # and email us at customer-service@yachtbasins.store

Items sent back to us without first requesting a return will not be accepted.

Do you ship to Canada or international countries?

At this time, we can only ship items and sell to customers in USA.

Do you ship to APO/FPO/DPO or P.O. boxes?

At this time, we do not ship to APO/FPO/DPO P.O. boxes, hotels, freight forwarders, or any university campuses. Orders to any of these destinations will not be processed.

Where can press or media related questions be sent?

Any press or media related questions can be sent to business-inquiries@yachtbasins.store