Shipping policy
Thank you for visiting and shopping at www.yachtbasins.store. The following Shipping Policy explains how YACHT BASINS processes, ships, and delivers customer orders.
ORDER PROCESSING
Orders are generally processed within 1–3 business days after payment has been successfully received and verified.
Business days do not include weekends or federal holidays.
During periods of high order volume, product launches, promotions, or holidays, processing times may be extended. If there is a significant delay affecting your order, we may contact you using the email address or telephone number provided with your order.
Additional verification may be required for certain orders and may result in additional processing time.
SHIPPING AND DELIVERY
Once your order has been processed and shipped, you will receive a shipment confirmation email containing your tracking information.
Estimated delivery within the United States is generally 4–6 business days after shipment.
Delivery estimates are not guaranteed and may be affected by carrier delays, weather conditions, holidays, transportation disruptions, or other circumstances outside the control of YACHT BASINS.
SHIPPING RATES
Shipping charges will be calculated and displayed during checkout before you complete your purchase.
SHIPPING DESTINATIONS
YACHT BASINS currently ships to eligible addresses within the United States only.
At this time, we do not offer international shipping.
SHIPPING CARRIERS
Orders may be shipped using:
• USPS
• UPS
The carrier used for your order may vary depending on the destination, shipping method, package size, and availability.
EXPEDITED AND OVERNIGHT SHIPPING
Overnight or expedited delivery may be available for eligible orders and delivery addresses within the continental United States when offered at checkout.
Expedited shipping does not necessarily shorten order processing time unless otherwise stated.
P.O. BOXES AND RESTRICTED DELIVERY ADDRESSES
YACHT BASINS does not ship to:
• P.O. boxes
• APO/FPO addresses
• Hotels
• Freight forwarders
• University campuses
Orders submitted using an unsupported delivery address may be canceled or require an alternative shipping address before processing.
SHIPMENT CONFIRMATION AND TRACKING
Once your order has shipped, you will receive an email containing your tracking number.
Tracking information may take up to 24 hours after shipment to become active or display updated movement.
Please allow the carrier sufficient time to update its tracking system.
DELIVERY DELAYS
Delivery delays may occasionally occur.
Carrier delays, severe weather, holiday volume, transportation interruptions, incorrect delivery information, or other circumstances beyond our control may affect estimated delivery dates.
YACHT BASINS is not responsible for carrier delays after an order has been transferred to the shipping carrier.
LOST OR DAMAGED PACKAGES
If your package arrives damaged, please retain the merchandise, original packaging, shipping materials, and tracking information.
Please contact customer-service@yachtbasins.store as soon as possible so we can assist you with the appropriate next steps.
Depending on the circumstances, you may also be asked to contact the shipping carrier or submit documentation for a carrier claim.
If tracking indicates that a package has been delivered but you cannot locate it, please check the delivery location and contact the shipping carrier before contacting YACHT BASINS.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing a complete and accurate shipping address at checkout.
YACHT BASINS is not responsible for delivery problems caused by incorrect, incomplete, or outdated shipping information provided by the customer.
If you notice an error in your shipping information, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.
RETURNS AND REFUNDS
For information regarding returns, exchanges, and refunds, please review our Return & Refund Policy.
CONTACT US
For questions regarding shipping or an existing order, contact YACHT BASINS Customer Service:
customer-service@yachtbasins.store